Santa Signal Support

Need help? Write to robert@vilasigrowth.com. Tell us your device, whether you use the installed app or the website, and what happened.

Where is my family's information?

Only on your device. We cannot see it or restore it for you.

How do I move to a new phone?

On the old device go to More, then Privacy and your data, then Download all my data. On the new device open Santa Signal, go to the same screen and choose Restore from a backup.

How do I install it?

On iPhone, tap Share, then Add to Home Screen. On Android, use the browser menu and choose Install app.

How do I delete everything?

More, then Privacy and your data, then Delete everything on this device.

Forgot the grown-up PIN?

The PIN is stored only on your device. If you cannot recover it, write to us and we will help with the options.

Plans and purchases

Santa Signal is free for one child, with 3 letters from Santa each season. North Pole Family adds up to 6 children, unlimited and sealed letters, every certificate design, an unlimited keepsake chest and restoring from a backup. Plans are shown only in grown-up mode: More, then Membership. Use Restore Purchases there on a new phone. Cancel any time in your Apple Account or Google Play subscriptions. See the terms of use.

Publisher and contact

Santa Signal is published by Vilasi, Inc., a North Carolina corporation.

Vilasi, Inc.
1475 Midland Road, Unit 41
Southern Pines, NC 28387
United States
robert@vilasigrowth.com