Face Forward Support

Questions, ideas or something not working? Email robert@vilasigrowth.com. Tell us what device and browser you use and what you were doing, and we will look into it.

Common questions

How do I install Face Forward on my phone?

On iPhone or iPad, open the site in Safari, tap the Share button, then tap Add to Home Screen. On Android, open it in Chrome, tap the menu, then tap Install app or Add to Home screen. Once installed, it works offline.

Does the app scan my face?

No. Your headshot is there for you to picture each look. You describe your skin tone, undertone and features in the profile steps, and plans are built from those answers.

Where is my information stored?

Only on your device, in your browser's storage. It is not uploaded, which also means we cannot restore it for you. Use Export backup in Profile and settings to keep a copy.

I got a new phone. How do I move my plans?

On the old device, go to Profile and settings and tap Export backup. Move the file to the new device (by email to yourself, cloud storage or a cable), then open Face Forward there and tap Import backup.

How do I find my undertone?

The undertone step in your profile walks you through three quick tests: the vein test, the jewelry test and the white paper test. Do them in natural light and pick the result that matches what you see.

Why do the shade swatches look different from the products?

Screens show color differently, so swatches are approximate. Use the shade names and descriptions as your guide and test products on your jaw or wrist in daylight.

Are the shopping links ads?

The links search each retailer for the type of product a step needs; we do not invent product claims. Some links may be affiliate links. If you buy through one, Vilasi, Inc. may earn a commission at no extra cost to you.

Can I use the theatre looks for my production?

Yes. They are written as general character types to adapt with your director and designer. Patch-test adhesives and special-effects products a day ahead, and use only eye-safe products near the eyes.

Is the skincare advice medical advice?

No. It is general skincare guidance, not medical care. See a clinician for severe acne, rashes, or changing moles.

How do I delete my data?

Go to Profile and settings and tap Erase everything. This removes your profile, photo, plans and saved items from the device.

Plans and purchases

Face Forward is free to download. Paid plans and the makeup kits in the iPhone and Android app are shown on the plans screen before you buy. To bring your purchases to a new phone, use Restore Purchases on the plans screen in the app. Cancel a subscription any time in your Apple Account or Google Play subscriptions; refunds are handled by Apple or Google. See the terms of use.

Publisher and contact

Face Forward is published by Vilasi, Inc., a North Carolina corporation.

Vilasi, Inc.
1475 Midland Road, Unit 41
Southern Pines, NC 28387
United States
robert@vilasigrowth.com